Egress Systems offer two hardware support options for all terminals that we supply: on-site hardware support and a courier swap-out service.

On-site Hardware Support

One of our dedicated team of experienced engineers will visit your site to diagnose, fix or replace a faulty terminal. All of our team are trained in environmental, health and safety concerns and hold ECS (Electrotechnical Certification Scheme) cards in security system installation. We support all terminal types that we supply and hardware support contracts are purchased on an annual basis. Alternatively, pay-as-you-go on-site visits can be requested when you need them.

Egress Systems Hardware Engineer
Egress Systems Courier Swapout Service

Courier Swap-out Support

A more cost-effective service than on-site hardware support is our courier swap-out service which provides you with a replacement terminal via next-day courier when your terminal develops a fault. All you need to do is return the faulty terminal to us and fit the replacement terminal in it’s place. So, it’s effectively like an insurance policy for your terminal but with quick and easy replacement – we even configure your replacement terminal with your IP details and settings so you don’t have to.

And of course, not all hardware issues require a terminal replacement. Often our team can resolve your issues over the telephone by offering you advice and remedial courses of action.


  • "When dealing with tech there can be training needs or teething problems. Egress have not only gone above and beyond by taking calls out of hours & at weekends, but also travelling +100 miles to one of our South-Western clients to rectify hardware issues. I really can not speak highly enough about their commitment to their clients."

  • "We’ve been a partner of Egress for over 10 years and found them an absolute pleasure to do business with and never had a problem with their service. Excellent customer service!"