Our experienced software support team are available via telephone and email, Monday to Friday 08:30 to 17:00 UK time excluding bank holidays. Our team will assist you with queries about your time and attendance system and can set-up bespoke shift rules on your behalf.
Where possible, we’ll use a remote session to demonstrate product features and investigate queries directly on your PC or send you step-by-step instructions via email.
Our support team are fully supported by the software developers so we can get a swift resolution to error messages and implement fixes in a timely manner.
Software support is included in our hosted and cloud-based solutions or available as an annual contract for customers where the software is installed in their own IT infrastructure.
"The support we have received from Egress Systems has been fantastic. From the start of the project they have been fully supportive, and have always helped us resolve any problems or improve our reporting swiftly and professionally."
"Everyone at Egress has been extremely helpful. Whenever I have a query or need a quick reminder about the functionality of any product that Egress have supplied us with, they are all very responsive. I have never had to chase up for a response, I trust that I will get one."
"I would highly recommend Egress Systems to any companies looking to utilise T&A systems. Carl, Zoe and Paul have all been great with their after sales care whenever issues have arisen."
Egress Systems are always contactable to answer any questions and always resolve any issues swiftly and appropriately.
The support from Egress is excellent – prompt and helpful at all times.